Use of any Audata product which can be accessed, or interacted with, by people other than users inside your organisation (the “External-Facing Services”) is subject to this External-Facing Services Policy (“Policy”).


Audata may change this Policy at any time by posting the update at


A customer’s violation of this Policy will be considered a breach of the Master Subscription Agreement (“MSA”).

Prohibited Material

Customers may not use External-Facing Services to display, store, process or transmit, or permit use of External-Facing Services to display, store, process or transmit:

  • Material that infringes or misappropriates a third party’s intellectual property or proprietary rights;
  • Material that violates a third-party’s privacy rights;
  • Material that violates applicable law;
  • Excessively profane material;
  • Hate-related or violent material;
  • Material advocating racial or ethnic intolerance;
  • Material intended to advocate or advance computer hacking or cracking;
  • Illegal software;
  • Malicious code, such as viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, 2 External-Facing Services Policy scripts, agents or programs; or
  • Other material that violates or encourages conduct that would violate any criminal laws, any other applicable laws, or any third-party rights.

Prohibited Actions

Customers may not, and may not allow any third-party, including its users, to use an External-Facing Service to:

  • Generate or facilitate unsolicited commercial email (spam). Such prohibited activity includes, but is not limited to:
    • sending email in violation of the CAN-SPAM Act or any other applicable anti-spam law;
    • imitating or impersonating another person or his, her or its email address, or creating false accounts or the purpose of sending spam;
    • mining or harvesting any web property (including any External-Facing Service) to find email addresses or other user account information;
    • sending unauthorized mail via open, third-party servers; and
    • . sending email to users who have requested to be removed from a mailing list;
  • Send, upload, distribute or disseminate, or offer to do the same with respect to, unlawful, defamatory, harassing, abusive, fraudulent, infringing, obscene, or otherwise objectionable material;
  • Intentionally distribute viruses, worms, defects, Trojan horses, corrupted files, hoaxes, or any other items of a destructive or deceptive nature;
  • Conduct or forward pyramid schemes and the like;
  • Engage in phishing;
  • Transmit material that may be harmful to minors;
  • Impersonate another person (via the use of an email address or otherwise) or otherwise misrepresent themselves or the source of any email;
  • Use an External-Facing Service to violate the rights (such as rights of privacy or publicity) of others;
  • Promote or encourage illegal activity;
  • Interfere with other users’ enjoyment of an External-Facing Service;
  • Use an External-Facing Service in connection with illegal peer-to-peer file sharing;
  • Use an External-Facing Service to engage in or promote gambling, or run a gambling operation;
  • Use an External-Facing Service to sell, distribute or export prescription drugs or other controlled substances;
  • Use an External-Facing Service to sell, distribute or promote drug paraphernalia;
  • Use an External-Facing Service, or any interfaces provided with an External-Facing Service, to access any other service or website in a manner that violates the terms for use of or access to such service or website.