Trust & Security

Protecting your data is our #1 priority.

Nothing is more important to us than the privacy of our customers data. Our internal policies, our employee training, and our choice of technology partners, all play a role in helping us deliver enterprise class data security.

Data Centers

Audata’s physical infrastructure is hosted and managed within Amazon’s secure data centers around the world and utilize the Amazon Web Service (AWS) technology. Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Amazon’s data center operations have been accredited under:

  • ISO 27001
  • SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)
  • PCI Level 1
  • FISMA Moderate
  • Sarbanes-Oxley (SOX)

Penetration Testing & Vulnerability Assessments

Third party security testing of Audata infrastructure and Audata applications is performed by independent and reputable security consulting firms. Findings from each assessment are reviewed with the assessors, risk ranked, and assigned to the responsible team.

Penetration Testing is carried out at least once every twelve months, or whenever a new major release of a product occurs.

Physical Security

Audata utilizes ISO 27001 and FISMA certified data centers managed by Amazon. Amazon has many years of experience in designing, constructing, and operating large-scale data centers. This experience has been applied to the AWS platform and infrastructure. AWS data centers are housed in nondescript facilities, and critical facilities have extensive setback and military grade perimeter control berms as well as other natural boundary protection. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, state of the art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication no fewer than three times to access data center floors. All visitors and contractors are required to present identification and are signed in and continually escorted by authorized staff.

Amazon only provides data center access and information to employees who have a legitimate business need for such privileges. When an employee no longer has a business need for these privileges, his or her access is immediately revoked, even if they continue to be an employee of Amazon or Amazon Web Services. All physical and electronic access to data centers by Amazon employees is logged and audited routinely.

Firewalls

Firewalls are utilized to restrict access to systems from external networks and between systems internally. By default all access is denied and only explicitly allowed ports and protocols are allowed based on business need.  Each system is assigned to a firewall security group based on the system’s function. Security groups restrict access to only the ports and protocols required for a system’s specific function to mitigate risk.

Host-based firewalls restrict customer applications from establishing localhost connections over the loopback network interface to further isolate customer applications. Host-based firewalls also provide the ability to further limit inbound and outbound connections as needed.

DDoS Mitigation

Our infrastructure provides DDoS mitigation techniques including TCP Syn cookies and connection rate limiting in addition to maintaining multiple backbone connections and internal bandwidth capacity that exceeds the Internet carrier supplied bandwidth.

Audata Access to Your Data

Audata staff does not access or interact with customer data as part of normal operations. There may be cases where Audata is requested to interact with customer data or applications at the request of the customer for support purposes or where required by law. Customer data is access controlled and all access by Audata staff is accompanied by customer approval, reason for access, actions taken by staff, and support start and end time.

Employee Screening and Policies

As a condition of employment all Audata employees undergo pre-employment background checks and agree to company policies including our Information Security Management Policy.